Order Information

If your question isn't listed below please don't hesitate to contact us! We are happy to help you!

 

How do I become a customer?

Dance Trends Australia P/L sell to Dance Studio Owners, Dance Teachers and Authorised Costume Managers both nationally and internationally.

 

How do I open an account?

You can create an account by clicking here or click on Create an Account located below. Please note accounts are manually approved. 

 

How do bulk discounts work?

Bulk discounts are calculated automatically when placing and online order. You will need to register for
a Dance Teacher account to be eligible for bulk discounts. For further information on bulk discounts you must have an account.

 

How do I place an order?

Ordering is made easy with these simple options available to suit you.

  • Online ordering with an online account (Before checking out please remember to double check your order)
  • Send us an email and we will be happy to help you

 

What are your payment options?

 Payments made easy with these options available to suit you.

  • Credit Card 
  • Direct Deposit

 Online payments are automatically captured using an online secure payment system.

 

When can I expect my items to be dispatched?

All items are shipped by courier or post 4 weeks after your order has been placed and paid for.

Please allow up to one week for delivery NSW, ACT, VIC, SA, TAS, QLD and 10 days for SA and WA customers.
Dance Trends will not be held responsible for delays with delivery by a third party. In case of non-delivery by a specific date
Dance Trends Australia Pty Ltd will not be held liable for damages. In the unlikely event that your goods are lost in transit,
reimbursement will be issued once the insurance claim has been processed by the courier company.

 

How can I Track my order?

Tracking numbers and related information will be emailed once your order has left our Sydney warehouse.
You can also track the progress of your order by logging into your registered account.

 

What if I want to cancel or change my order?

 
Cancellations and changes to orders must be made within 24 hours of placing your order.
If your order has already been dispatched unfortunately we are unable to change or cancel your order.

 

Design Variation

In the rare event that fabrics become unavailable during the production process a similar replacement fabric with the same
standard of quality will be used in place of the original. If the fabric is noticeably different you will be notified as soon as possible.
In the event that accessories are unavailable at the time of packing a replacement accessory will be sent in place of the original.   

 

What if I want to Return or Exchange my order?

Our return and exchange policy is valid for 14 days. If 14 days have gone by since receipt of items,
unfortunately we can’t offer you an exchange. To be eligible for an exchange, items must be unused
and in the same condition that you received it. It must also be in the original packaging with no handwriting on the packaging.


Several types of goods are exempt from being returned for an exchange such as made to order costumes, accessories, jewellery, makeup, tights or unders, sale and clearance items can not be returned. Exchanges will not be granted for change of mind.

To complete your return, we require a receipt or proof of purchase and a completed return authorisation form. Download here
Please contact us here for an exchange authorisation number.

*All exchanges are treated as new orders and the made to order shipping time may apply. A process fee of $8.00 per item plus freight will be charged for multiple exchanges. Costs associated with returning items will be at the expense of the customer. Once your return is received and inspected we will notify you of the approval or rejection of your return. If you are approved, then your exchange will be processed.


How do I return my order?

Please post returns to the address below.
2/29 Governor Macqaurie Drive, Chipping Norton, New South Wales AU 2170.

Return and exchange shipping costs are at the expense of the customer. Shipping costs are non-refundable.

Depending on where you are located, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  

Am I eligible for a refund?

Refunds will be processed for items that have been processed through the website where stock has
suddenly become unavailable due to unforeseen circumstances. We will not refund for change of mind.

 

What if I have received a faulty item?

Items that are proven to be faulty will be replaced by the same size and colour as per the original order.
If the item is no longer available an offer of an exchange or refund will be applied.

 

If you have any further questions please click here

Signup for Awesome

Enter your email address for stock alerts, discounts, promotions and more!

SEARCH THIS STORE

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping Address

Shipping Methods