Frequently Asked Questions

Creating An Account

How do I create an account?

To become a member, click on the top right-hand side of the website. Everyone is welcome to join, and it is free of charge. You can access the teachers-only range and exclusive pricing by emailing us if you are a dance teacher, studio owner, or purchasing for a school group.


No need for checkout codes, discounts are automatically applied at checkout based on volume!

Do I have to register to shop online?

It is possible to checkout as a guest online, but you will not be able to take advantage of the benefits of membership.

Can I purchase from you?

You will find everything you need in Dance Trends, no matter who you are - a dance parent, a dance teacher, a studio owner, or a teacher in a school. Everyone has access to our store!

Order and Checkout

How do I place an order?

This simple ordering method makes it easy for you to place your order.

• Account customers order with an online account

• You also have the option to checkout at as a guest

• Or you are welcome to send us an email and we will be happy to help you

*It is important to double-check your order before completing it, and to check the dispatch time for each product.

What Are Your Payment Options?

You can choose from a variety of payment options to suit your needs.

• Credit Card
• LayBuy
• Afterpay
• Direct Deposit

*Online payments are automatically captured using an online secure payment system.

I just ordered something, but it's now on sale. Are price adjustments honoured by your company?

Due to the nature of our business, we cannot honour price adjustments. Special promotions and sales run throughout the year.

Is it possible to change my order once it has been processed online?

Changing or cancelling your online order requires immediate action. We may be able to cancel or change an order that has not been released for processing. We cannot change or cancel your order if you do not contact us immediately and it has already entered production.

Shipping

Can you rush my order?

Unfortunately, we are unable to rush orders from July to December. As this is peak season.

Dispatch Times

Because we supply many different brands and our own, dispatch times vary. A dispatch time can be found under the "Dispatch Time" heading in each product.

When Will My Items Be Dispatched?

Each product's dispatch time can be found under the dispatch time section. If an item is delayed, we will notify you as soon as possible. These times are approximate. Once an item has been dispatched, shipping times will apply.

When Can I Expect My Items To Be Delivered?

Both in stock and made to order products have different dispatch time frames. Please check the dispatch time frame on the product you ordered for an eta.

All items are dispatched from our NSW warehouse by courier or post after your order has been placed and paid for.

Postage time frames are up to 4 days for delivery NSW, ACT, VIC, SA, TAS, QLD and 5 days for SA and WA and 7 days for NZ and UK customers.

Dance Trends Australia will not be held responsible for delays with delivery by a third party. In case of non-delivery by a specific date. Dance Trends Australia will not be held liable for damages. In the unlikely event that your goods are lost in transit, reimbursement will be issued once the insurance claim has been processed by the courier company.

What are your shipping options?

Our standard and express post parcels are sent through Australia Post. Courier options are TNT or Star Track for national orders and UPS for international orders. Their shipping times apply once your order has been dispatched from our warehouse.

How do I track my order?

Once your order has shipped, you will receive a tracking confirmation email with a tracking number. In the event that you didn't receive a shipping confirmation email or if it was deleted, please contact us. In order to provide you with tracking information, please contact us between 9:00 am and 4:00 pm AEST.

To check the status of your order(s), you can visit My Orders in your account.

Which countries do you ship to?

We ship to Australia, New Zealand, United States, United Kingdom and Singapore.

Returns, Exchanges and Cancellations

What If I Want To Return or Exchange?

Our return and exchange policy is valid for 14 days. If 14 days have gone by since receipt of items, unfortunately we can’t offer you an exchange. To be eligible for an exchange, items must be unused and in the same condition that you received it. It must also be in the original packaging with no handwriting on the packaging.

Several types of goods are exempt from being returned for an exchange such as accessories, jewellery, makeup, tights or unders, made to order, 6 to 8 week dispatch costumes, sale and clearance items can not be returned. Exchanges will not be granted for change of mind.

To complete your return, we require a receipt or proof of purchase and a completed return authorisation form. Download here. Please contact us here for an exchange authorisation number.

*All exchanges are treated as new orders and the made to order shipping time may apply. A process fee of $8.00 per item plus freight will be charged for multiple exchanges. Costs associated with returning items will be at the expense of the customer. Once your return is received and inspected we will notify you of the approval or rejection of your return. If you are approved, then your exchange will be processed.

How Do I Return My Order?

Please post returns to the address below.

Dance Trends Australia
16 Charlbury Street
Chipping Norton NSW 2170
Australia

Return and exchange shipping costs are at the expense of the customer. Shipping costs are non-refundable.

Depending on where you are located, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What If I Want To Cancel or Change My Order?

Cancellations and changes to orders must be made within 24 hours of placing your order. If your order has already been added to the production queue or dispatched unfortunately we are unable to change or cancel your order.

What If I Have Received a Faulty Item?

Items that are proven to be faulty will be replaced by the same size and colour as per the original order. If the item is no longer available an offer of an exchange or refund will be applied.

If you have any further questions please email us sales@dancetrendsaustralia.com.au

Am I Eligible For A Refund?

Refunds will be processed for items that have been processed through the website where stock has suddenly become unavailable due to unforeseen circumstances. We will not refund for change of mind.

Miscellaneous

Design Variation

In the event that fabric becomes unavailable we reserve the right to replace the fabric with an similar alternative depending on availability at the time.