Can Anyone Purchase?
Yes anyone can purchase from Dance Trends. For wholesale orders please become a site member.
How Do I Become A Site Member?
You can become a member by clicking on the top right hand side of the website's home page. Anyone can become a member however only Dance Teachers and Studio Owners will have access to the wholesale discount codes.
What Are Your Payment Options?
Payments are made easy with these options available to suit you.
*Online payments are automatically captured using an online secure payment system.
How Do I Place An Order?
Ordering is made easy with these simple options available to suit you.
Account customers order with an online account
*Please remember to double check your order before completion.
Or you can send us an email and we will be happy to help you
When Can I Expect My Items To Be Delivered?
All items are dispatched from our NSW warehouse by courier or post 1-3 weeks after your order has been placed and paid for.
Please allow up to 4 days for delivery NSW, ACT, VIC, SA, TAS, QLD and 5 days for SA and WA and 7 days for NZ, US, UK customers. Dance Trends Australia will not be held responsible for delays with delivery by a third party. In case of non-delivery by a specific date. Dance Trends Australia will not be held liable for damages. In the unlikely event that your goods are lost in transit, reimbursement will be issued once the insurance claim has been processed by the courier company.
What If I Want To Cancel or Change My Order?
Cancellations and changes to orders must be made within 24 hours of placing your order.
If your order has already been dispatched unfortunately we are unable to change or cancel your order.
What If I Want To Return or Exchange?
Our return and exchange policy is valid for 14 days. If 14 days have gone by since receipt of items, unfortunately we can’t offer you an exchange. To be eligible for an exchange, items must be unused and in the same condition that you received it. It must also be in the original packaging with no handwriting on the packaging.
Several types of goods are exempt from being returned for an exchange such as accessories, jewellery, makeup, tights or unders, sale and clearance items can not be returned. Exchanges will not be granted for change of mind.
To complete your return, we require a receipt or proof of purchase and a completed return authorisation form. Download here. Please contact us here for an exchange authorisation number.
*All exchanges are treated as new orders and the made to order shipping time may apply. A process fee of $8.00 per item plus freight will be charged for multiple exchanges. Costs associated with returning items will be at the expense of the customer. Once your return is received and inspected we will notify you of the approval or rejection of your return. If you are approved, then your exchange will be processed.
How Do I Return My Order?
Please post returns to the address below.
Dance Trends Australia
16 Charlbury Street, Chipping Norton NSW 2170
Return and exchange shipping costs are at the expense of the customer. Shipping costs are non-refundable.
Depending on where you are located, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Am I Eligible For A Refund?
Refunds will be processed for items that have been processed through the website where stock has suddenly become unavailable due to unforeseen circumstances. We will not refund for change of mind.
What If I Have Received a Faulty Item?
Items that are proven to be faulty will be replaced by the same size and colour as per the original order. If the item is no longer available an offer of an exchange or refund will be applied.
If you have any further questions please email us firstname.lastname@example.org